Systems strategist and client experience expert
Your next client deserves better than last-minute emails. and you deserve better than late night admin.
Onboarding, scheduling, invoicing — sorted. With systems that work for your brain, get clients excited to work with you, and you logging off without guilt.
You’re the business owner. The strategist. The creative.
And, whether you like it or not, the VA, reminder-sender, and rescheduler.
Because when you’re managing a growing client list and juggling multiple admin tasks, you’re struggling to keep on top of every interaction and touchpoint with your clients.
That delay between enquiry and setting up the call. Forgetting to follow up with leads because you’re too busy serving existing clients. Putting off sending that testimonial form until it’s lost in your list of everything you need to do.
You can feel the threads holding it all together start to unravel.
Luckily for you, behind-the-scenes chaos is what I’m best equipped to deal with.
If you’re still running your business from a stack of sticky notes…
Your admin doesn’t need you at every step to keep it running.
I’ll build you a seamless system that reflects the quality of your services. With workflows, forms, automations, and custom setups using your choice of tools with Dubsado, ClickUp, and Zapier,
Make every touchpoint feel intentional, consistent, and on-brand.
Automate the admin that’s eating away at your time and do more of the work clients pay good money for.
Support a client experience that feels just as good as the work you love to deliver.
Giving you the headspace to show up confidently, knowing your system’s working in the background to take care of your clients, and make them realise why you charge the investment you do.
What’s looking right for you?
Systems
Audit
If you’re just getting started, get your current systems analysed, reviewed, and audited. Walk away feeling more confident in how to manage your systems.
Client experience strategy intensive
Want your next clients to feel better taken care of? Map your client journey from enquiry to offboarding with this 2-week strategy-intensive.
Done-for-you Systems setup
Custom done-for-you Dubsado and/or Clickup builds that support your delivery, brand, and client experience to keep clients happy and free up your time.
And if we’re talking stats?100+
happy business owners I’ve had the privilege of supporting over the past 5+ years
150+
average hours of admin saved per year with seamless systems and automations
30
average email templates created per client in addition to workflows, forms, and proposals
Not to mention, I created 5-star systems that have made my clients household names in their industry, increased profit margin with the hours saved, and still being able to take time off without a worry.
Case studiescustom builds with Dubsado & Clickup have transformed these clients’ businesses.
Love notes from happy clients
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Love notes from happy clients ✷
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"From start to finish. I'm in awe of my new system"
"Harriet has been incredible and so quick to reply to every single query! Thank you so much for listening to me and creating a system that not only works so efficiently but also looks just like my brand!"
—Becy Stabler, Belle Art Photography
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"I had no idea what was available and at my disposal in terms of set up and organisation"
"Working with Harriet was eye-opening! She is truly a master of her craft, but also someone who is constantly learning and seeking to improve the services she offers.”
—Jen Evans, Liberty Lane Floral Design
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"It takes a fraction of the time I was spending to achieve the same personalised result."
"The automation is amazing. Harriet was also able to set up a whole ordering system to help with our additional sales which is such a bonus!!"
—Jade Taylor, Taylor Hughes Photography
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"You've understood my business, helped me automate my processes, and allowed me to save time and money"
"You make me feel less stressed by work because I don't feel like it's just me anymore."
—Hannah, Hannah Spicer Consulting
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"It has definitely improved efficiency"
“I LOVE CLICK UP! It has helped with general organisation and having that 'eye' over all the things we have going on. It has definitely improved efficiency and whilst we are still figuring it all out, I can see that it has saved us time and plenty of email traffic!”
—Liz Sourbutts, Annie’s Training Company
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"Experience Design gave me everything I needed to SEE my process for what it was, and how much more intuitive it could be."
“I also wasn't overwhelmed by what I needed to have in place to have it READY, y'know? I could just tweak and fill in a few of those pieces and then I was good to go!”
—Loni Nelson, Imlo Studios
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"It's made delivering projects so much smoother (and my ClickUp looks a heck of a lot cleaner than it used to)"
“My ClickUp boards were in a sorry state before working with Harriet... and that's coming from someone who prides herself on being super organised! Now, it's sooo much easier for me to start a new project. In a click of a button, I can onboard a client, and be able to keep track of all project deliverables.”
—Tasmin Lofthouse, Fika Digital
THE FACE BEHIND HEO HQ & YOUR SYSTEMSHi, I’m Harriet.
Client Experience & Systems strategist, equally excited by my everyday sea-dip and a workflow setup that saves you three hours a week.
I help service providers transform their client experience from eh, I’ll figure it out to smooth, seamless, and rave-worthy — all without adding more to your plate.
Because when your clients are paying thousands, they expect more than just great results. They expect a great experience.
And you deserve a system that delivers it. While also giving back your time, sanity, and evenings.
Meh to fuck yeah email seriesTurn your onboarding from meh to fuck yeah in 5 days flat
Still winging it every time a new client signs on?
Let’s fix that — without the burnout or tech overwhelm — and prep you to save more time.
In just 5 days, you’ll have the confidence that your business is running smoothly while looking like a total pro. Finally, no more winging it.
Join 160+ creatives who’ve already ditched the duct-taped workflows and make their clients feel like VIPs from Day one.
Builds for service providers who are done being their own VA
Your business has grown. Now it’s time your systems did, as well.
Whether you’re DIY-ing, delegating, or so DONE with admin — there’s a better way to run your client experience — and get your evenings back.
I’d love to help you build it.
Connect with me on insta
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Connect with me on insta ✷
