OPERATIONS CONSULTANCY
From enquiry to delivery to your team's to-do list. systems that hold together when you're not the one holding them.
Client experience, team delivery and the tech tools holding it all together — sorted. With systems that work for your brain, get clients excited to work with you, and you logging off without guilt.
You’re the business owner. The strategist. The creative.
And, whether you like it or not, the bottleneck, reminder-sender, and rescheduler.
Because when you’re managing a growing client list and juggling a team of contractors, it becomes a struggle to keep on top of every interaction and touchpoint with your clients.
That delay between enquiry and setting up the call. Forgetting to follow up with leads because you’re too busy serving existing clients. Struggling to delegate to your team and feeling frustrated you’re not making the best use of them.
You can feel the threads holding it all together start to unravel.
Luckily for you, behind-the-scenes stuff is what I’m best equipped to deal with.
If you’re still running your business from a stack of sticky notes & late night slack pings…
Your business doesn’t need you at every step to keep it running.
I’ll build you seamless systems that reflects the quality of your services, help your team work without you babysitting them and allow you to step into the role you LOVE.
Make every client touchpoint feel intentional, consistent, and on-brand.
GIVE YOUR TEAM CLEAR PROCESSES, PRIORITIES AND OWNERSHIP, SO DELIVERY DOESN’T ALL RUN THROUGH YOU.
GET YOUR TOOLS TALKING TO EACH OTHER AND AUTOMATE THE ADMIN EATING YOUR WEEK.
Giving you the headspace to show up confidently, knowing your system’s working in the background to take care of your clients, and make them realise why you charge the investment you do.
What’s looking right for you?
TRUE NORTH: MONTHLY OPERATIONS RETAINER
For creative founders who are ready to hand over the running of their business behind the scenes. Your outsourced ops department, with monthly strategy and weekly support from my team.
GET YOUR BEARINGS: OPERATIONS AUDIT
Not sure where things are slipping? A 2-week audit of how your clients are looked after, how your team delivers, and the tools holding it together. You’ll get a clear diagnosis, your Ops Checklist & Manual, and 30 days of Slack support
SUMMIT SUITE: DONE-FOR-YOU SYSTEMS BUILD
Custom done-for-you Dubsado and/or Clickup builds that support your delivery, your brand and your client experience, from a solo setup to a full business management system for your team.
And if we’re talking stats?100+
happy business owners I’ve had the privilege of supporting over the past 5+ years
150+
average hours of admin saved per year with seamless systems and automations
30
average email templates created per client in addition to workflows, forms, and proposals
Not to mention, I created 5-star systems that have made my clients household names in their industry, increased profit margin with the hours saved, and still being able to take time off without a worry.
Case studiesBetter operations have transformed these clients’ businesses.
Love notes from happy clients
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Love notes from happy clients ✷
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"From start to finish. I'm in awe of my new system"
"Harriet has been incredible and so quick to reply to every single query! Thank you so much for listening to me and creating a system that not only works so efficiently but also looks just like my brand!"
—Becy Stabler, Belle Art Photography
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"I had no idea what was available and at my disposal in terms of set up and organisation"
"Working with Harriet was eye-opening! She is truly a master of her craft, but also someone who is constantly learning and seeking to improve the services she offers.”
—Jen Evans, Liberty Lane Floral Design
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"It takes a fraction of the time I was spending to achieve the same personalised result."
"The automation is amazing. Harriet was also able to set up a whole ordering system to help with our additional sales which is such a bonus!!"
—Jade Taylor, Taylor Hughes Photography
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"You've understood my business, helped me automate my processes, and allowed me to save time and money"
"You make me feel less stressed by work because I don't feel like it's just me anymore."
—Hannah, Hannah Spicer Consulting
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"It has definitely improved efficiency"
“I LOVE CLICK UP! It has helped with general organisation and having that 'eye' over all the things we have going on. It has definitely improved efficiency and whilst we are still figuring it all out, I can see that it has saved us time and plenty of email traffic!”
—Liz Sourbutts, Annie’s Training Company
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"Experience Design gave me everything I needed to SEE my process for what it was, and how much more intuitive it could be."
“I also wasn't overwhelmed by what I needed to have in place to have it READY, y'know? I could just tweak and fill in a few of those pieces and then I was good to go!”
—Loni Nelson, Imlo Studios
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"It's made delivering projects so much smoother (and my ClickUp looks a heck of a lot cleaner than it used to)"
“My ClickUp boards were in a sorry state before working with Harriet... and that's coming from someone who prides herself on being super organised! Now, it's sooo much easier for me to start a new project. In a click of a button, I can onboard a client, and be able to keep track of all project deliverables.”
—Tasmin Lofthouse, Fika Digital
THE FACE BEHIND HEO HQ & YOUR SYSTEMSHi, I’m Harriet.
Operations & Systems strategist, equally excited by my everyday sea-dip and a workflow setup that saves you three hours a week.
I help service providers transform their operations (client experience, team delivery and tech tools) from eh, I’ll figure it out to smooth, seamless, and rave-worthy — all without adding more to your plate.
Because when your clients are paying thousands, they expect more than just great results. They expect a great experience.
And you deserve a business that delivers it, with a team that knows what’s happening and tools doing the heavy lifting. While giving you back your time, sanity and evenings.
FreebieOverhaul Your Onboarding
A toolkit for service providers who want their process to feel as good as their work
Still winging it every time a new client signs on? Feeling your heart beat faster as you think “wait… did I already send that?”
Overhaul Your Onboarding is a free, Notion-based toolkit designed to help you create an onboarding process you love delivering that your clients instantly trust.
Inside the toolkit, you’ll work through 5 focused activities that guide you to map, refine, and improve your onboarding from start to finish. You’ll also get access to ready-to-use resources to help you through it.
Join 160+ service providers who’ve already chucked their sticky notes process in the bin for onboarding and started delivering a client experience that feels smooth, supportive, and very them.
OPERATIONS SUPPORT FOR SERVICE PROVIDERS WHO ARE DONE BEING THEIR OWN OPS DEPARTMENT
Your business has grown. Now it’s time your systems did, as well.
Whether you need a fresh pair of eyes, a full build, or a whole ops team in your corner, there’s a better way to run things (and get your evenings back).
I’d love to help you build it.
Connect with me on insta
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Connect with me on insta ✷
