get in touch

Looks like someone’s ready to get time back on their calendar.

Or maybe you’re just done spending hours on admin tasks your systems should be handling for you.

Whether you’re ready for a custom build or still figuring out what you need fill in the form below and I’ll be in touch soon.

Please note: I’m away 17th September - 5th October so if you’re enquiring during those date then you’ll be able to book a call for when I’m back.

My process

I build with you in mind, not just your tools.

Step 1:

Systems Audit

A full audit of every touchpoint in your client journey. Even before they enquire to work with you.

Step 2:

Map out journey

A breakdown of your current processes, workflows, tools, emails, and automations — mapped out in a visual format.

Step 3:

Step by step

Strategic recommendations to improve, remove, or optimise each step.

It’s not just about saving time — it’s about creating a client experience that feels as good as the service you deliver. A system you’ll feel confident using.

Frequently asked questions

  • Trust me, you don’t have to be. That’s exactly where most of my clients are at, before they bring me on. 

    You’re the kind of person I’ve built this business to help. My job is to take what’s in your head and turn it into a clear, repeatable system. With no shame, all relief.

  • Of course. My systems audit (True North) and CX strategy intensive (Experience Design) I can work with whatever tools you’re using. If you’re still in the process of figuring out your own systems, I can recommend both free and paid tools.

    For custom builds, Dubsado is required. Not every client needs Clickup and other tools like Zapier, something we can map out in your discovery call.

  • To get the full benefit of automation and custom workflows, you’ll need the paid versions of these tools. 

    I’ll guide you through what you need (and what you don’t) so you’re not overpaying.

  • I’m a Certified Dubsado Specialist and ClickUp Expert. Other tools I love making use of to ease my clients’ business include Zapier, along with a few other project management tools.

    The goal with a system build isn’t to stuff yours with as many tools and automations. It’s a build that makes sense for the way you run your business. 

    And yes, I’ll help you figure this out in your discovery call, if you’re not yet sure.

A yellow sign with black border that reads "Client Experience Nerd".
A smiling woman walking in a forest trail, wearing a colorful fleece jacket and khaki pants.
A long, narrow, event ticket with a barcode and text, featuring a small logo at the top. 
THE FACE BEHIND HEO HQ & YOUR SYSTEMS

Hi, I’m Harriet. 

Client Experience & Systems strategist, equally excited by my everyday sea-dip and a workflow setup that saves you three hours a week.

I help service providers transform their client experience from eh, I’ll figure it out to smooth, seamless, and rave-worthy — all without adding more to your plate.

Because when your clients are paying thousands, they expect more than just great results. They expect a great experience.

And you deserve a system that delivers it. While also giving back your time, sanity, and evenings.

Learn more about me 
Ready, set, systems newsletter

A newsletter that fuels a business your clients will shout out in every room

Twice a week, I’ll drop into your inbox to fuel you up with systems insights and tips to improve your client experience.