Taking your client experience for granted is impacting your reputation.
Get a fully mapped out client experience system with this 2 week intensive
If you want to be the best in your industry, you need to put your client experience first… JUST SAYIN’
YOU KNOW THE FEELING…
You’re pulling all the levers in your business day to day, trying to stay organised and ‘in flow’ but somehow there isn’t enough time to do it all.
You’re sweating over your keyboard because you know full well you should be offboarding your client from last week but you’re still fighting a huge to do list of other priorities.
It’s starting to affect how it actually feels to delivery your offer
It’s costing you money in time to keep making changes/amends to projects you’ve dropped the ball on because you have no client delivery template to support you.
You can’t grow your business because you’re systems aren’t working for you
You’re spending way too long manually onboarding clients faffing with repetitive tasks that could be automated
Your brand reputation is dwindling because you haven’t mapped out your project delivery experience and projects are becoming delayed
Don’t have a clue how to improve your CX because you’ve never reviewed it in full. You just started your business and by chance it’s grown.
Imagine the glowing reviews landing in your inbox…And the feeling that:
+ You are super clear on your systems, know how to use them to create an incredible experience for your clients
+ Your dream client experience workflow is mapped out in a clear and visually exciting format
+ You understand what weaknesses your current client experience has, what impact this may have and how to improve it
+ You can confidently choose which tech tools you want to support you, and now you can clearly see what you need them to do for you!
+ You’re empowered about investing in systems in future
Introducing Experience Design
Together we’ll go through your client experience in FULL for one of your services. Learn to confidently map your dream onboarding, offboarding and project delivery.
Reflect
We kick things off with a deep-dive into what your client experience looks like right now. You'll tell me what's clunky, what’s working, and what’s driving you round the bend. Think: voice note confessional meets biz therapy. I’ll take your challenges and turn them into opportunities to simplify, smooth out your workflow, and make your clients feel really well looked after.
Design
A 90-minute power session where we map out your dream client experience. I’ll come prepped with ideas and improvements based on what you shared. We’ll sketch out smarter systems, pinpoint where to add automation, and plot a journey your clients will rave about. All without you sounding like a robot.
audit
Together we’ll pick 3 forms, proposals or questionnaires that get the most action in your business and I’ll give them a full CX overhaul. I’ll dig into the language, logic, layout, and make sure they’re pulling their weight (and actually impressing your clients, not just taking up digital space).
Enhance
This is where the magic happens. We’ll spend two weeks refining, polishing and turning your good ideas into a standout experience. You’ll get my eyes (and high standards) on your systems throughout, plus a 30-minute wrap-up call to tie it all in a neat lil’ bow. You’ll leave with confidence, a clear plan and a client experience that makes you proud.
don't just take my word for it...It was SO GOOD! I was absolutely blown away
The feedback you had was so individual, and I loved how you inserted yourself into my clients perspective. Your brain is so detail oriented and you fluidly moved your frame of mind between stages and helped me visualize things from an experience perspective and not just an "onboarding" process.
Julie Klemens - Pinterest Manager
I'm now much calmer signing up a client…
Knowing that every single step of our time together is planned, prepped and personalised. I adore working with you, Harriet! So sleek, so professional, and always have the best suggestions to make each little step of a client's journey more engaging and exciting.
Jess Chambers - Event Strategist - Toot Sweet Marketing
This offer is honestly brilliant
You're brilliant at what you do and the system you set up was so detailed and simple to follow through with, I genuinely feel confident that I can go away and get it set it up.
Jen Anderson - Presentation Designer
Experience designStrategy Intensive
Investment: £750 | Timeline: 2 weeks | Done-with-you
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A fully mapped out CX journey and workflows in a clear, visual format
Tool recommendations + confidence to use them well
Mapped-out workflows that you or your team can refer back to.
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The business owner who’s hit capacity and wants to learn how to provide a seamless experience to their clients before growing further.
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Fill out your pre-call questionnaire.
Hop on a 90-minute 1:1 design meeting where we’ll go over mapped-out workflows I’ve built and personalised for you, with email templates that fit each touchpoint.
2 weeks of support that includes a review of any 3 assets (your choice of form, proposal, canned emails)
A 30-minute wrap-up call.
With an optional upgrade to a done-for-you systems build.
THE FACE BEHIND HEO HQ & YOUR SYSTEMSHi, I’m Harriet!
Client Experience & Systems Strategist, equally excited by my everyday sea-dip and a workflow setup that saves you three hours a week.
I help service providers transform their client experience from “eh, I’ll figure it out” to smooth, seamless, and rave-worthy — all without adding more to your plate.
Because when your clients are paying thousands, they expect more than just great results. They expect a great experience.
Experience Design is one of my favourite offers to deliver because I can get right into the nitty gritty and spend time understanding what you and your clients really need.
Frequently asked questions
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In my experience each service providers CX is very different, some processes are short and sweet others longer and more complex. So it depends on you and your business but we will map out at least one client experience for one of your services.
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Not during the 2 weeks but if you need multiple services mapped out we can absolutely do that, get in touch to chat about timings.
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Absolutely! I’m a Certified Dubsado Specialist + ClickUp Expert plus I love Zapier so those are the ones I use most but I’ll let you know how the processes would work with other tech tools you might already have in your business.
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There’s a pre session questionnaire to answer 1 week before - 1 hour for this. 90 minutes for our call. And I would recommend around 30 mins a day for in between calls to ensure you get the most of the experience working with me.
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Yep! I’ve designed this offer with everyone in mind. Just because I love Dubsado & ClickUp doesn’t mean you need to. I’ll create your design with your chosen tech tool in mind!
Your clients don’t want to be chasing you for project updates
Design a client experience that delivers timelines, check ins and updates on auto.